GENERAL TERMS AND CONDITIONS OF SALE
Published on 10/12/2024
Deposit and final payment.
Unless otherwise specified on your booking form, a 30% deposit is required upon booking payable by credit card. The balance shall be paid at the latest eight weeks prior to arrival.
Cancellation.
Should you wish to cancel, the person who signed the booking form must inform Country Kids in writing immediately. Monies already paid to Country Kids will only be refunded in the case of holidays cancelled no later than 9 weeks before the date of arrival should the reservation be resold and in all cases a cancellation fee of €300 will be retained by Country Kids. All costs relating to holidays cancelled within the period 9 weeks before the date of arrival remain payable in full notwithstanding notification of cancellation.
In relation to holidays cancelled no later than 9 weeks before the date of arrival, Country Kids will use its best endeavours to resell any cancelled holiday at full price. However, should Country Kids deem a discount necessary to facilitate such a sale, the difference between the full price and the discounted price will be deducted from the amount of monies already paid to Country Kids as a deposit or otherwise. Country Kids will aim to minimise any such discounts on a resale but shall at its sole discretion decide whether to offer one and the appropriate amount with a view to minimising its own losses due to the cancellation
Cancellation by us.
In the extreme case that we must cancel your holiday a full refund of all payments made to Country Kids will be made. Country Kids liability will be limited to the total of such payments.
Under 18’s.
Country Kids will not accept guests under the age of 18 years unless a guardian accepting full responsibility accompanies them to all activities arranged as part of the holiday. Parents leaving their children unattended do so at their own risk.
Complaints.
In the unlikely event that you have reason to complain please immediately notify us and we will make all attempts to assist. If you are still not satisfied on your return home, you must write to us with full details of your complaint within 28 days of the end of your holiday.
Transport.
All transport to and from the activities arranged by Country Kids is the guest’s responsibility and we cannot accept responsibility for injury or damage whilst travelling or accept responsibility for any delay for activities due to break down. All attempts will be made to assist in rectifying any problems in this regard.
Behaviour.
When you book a holiday with Country Kids you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made at the time to us or to any third party concerned. We expect all guests to have consideration for other people. We reserve the right to terminate the holiday without notice if any person’s behaviour is considered to cause danger to others. Country Kids cannot accept liability for any damage or injury to persons or property whilst on holiday with us.
Care of your accommodation.
Guests shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition at the end of the holiday as they find them on their arrival. Any damage will be charged to guests at a reasonable rate and payment shall be made in full prior to departure.
Passports and visas.
A current British passport must be held to enter France. For Non-British citizens please consult the relevant Embassy or consulate. Country Kids cannot accept liability for refused entry into France.
Health and safety.
Please notify us of any health problems of any members of your party. We do not want to arrange unsuitable activities. Country Kids does not accept responsibility for any death, injury, loss or damage that occurs whilst activities arranged by us are carried out or whilst at the Country Kids holiday farm. It is the responsibility of parents to supervise their young children and those children who cannot yet swim.
Activities.
The activities requested by guests may become unavailable during your holiday for reasons beyond the control of Country Kids. In such circumstances Country Kids will use best endeavours to make alternative activity arrangements.
Insurance.
Full holiday insurance (to be taken out by you prior to arrival) is obligatory for your holiday. Please ensure the policy covers all of the activities that you intend to carry out. Proof of insurance is requested prior to arrival and we reserve the right to refuse clients without appropriate insurance cover.
Terms and conditions.
The terms and conditions on the Country Kids website at the time of your holiday will be those that apply to your holiday and you agree to be bound by them.
Applicable law.
English law shall govern the terms of this agreement and the jurisdiction of the English courts will apply to any dispute hereunder.
Google privacy policy.
Country Kids uses all features of Google Analytics for Display Advertisers. That includes obtaining specific visitor cookie data, such as the source, medium and keyword used to visit our website. Google Analytics does not store any visitor specific data and we will not use visitor specific data in any way related to Google Analytics, Google Adwords, and Remarketing.
Country Kids uses remarketing with Google Adwords and analytics to display content specific advertisements to visitors that have previously visited our site when those visitors go to other websites that have the Google Display Network implemented. Visit Google Ad settings to opt-out.
Private policy
Country Kids Resort (and the various companies operating for this brand) understands and respects the importance of your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, via this web site will be processed by us. Please read the following information carefully.
For the purpose of the General Data Protection Regulation we, SARL Country Kids Resort, trading as country-kids.fr and under various names that include the name “Country Kids", are the Data Controller for this www.country-kids.fr website (the “Site").
You are responsible for ensuring that the other members of your party are aware of the content of this Privacy Policy and are in agreement with you supplying their personal data to us to make a booking or other purchase on their behalf.
By making a booking/purchase or submitting your personal data via this web site, you agree to the transfer, storing or processing of it as set out below. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. If you do not agree to our use of your personal data as set out below we cannot accept your booking and you should not use this web site.
Information we may collect from you and why we collect it:
When you make a booking via this web site, we will collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect will be information such as name, address, email address, telephone number, date of birth and personal travel preferences. We need to collect this information in order to arrange the travel and other services you are requesting. In some cases we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, so as to be able to consider your particular needs in relation to a booking.
We may also collect personal data about you in the following circumstances:
If you enter a competition or promotion via this Site, complete a survey, or if you report a problem with this Site
If we ask you for your contact details for future marketing use (which may be by email, post or phone text messages) or if you actively sign up to receive email newsletters from us, (although you will be given the option to opt-out of such use).
If you contact us, we may keep a record of your email or other correspondence.
We may collect details of your visits to this Site (including, but not limited to, traffic data and location data) whether this is required for our own purposes or otherwise, and the resources that you access.
We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Transfer of your information:
When you make a travel booking via this web site, certain of the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as Google Analityc.
How We Use Your Information:
We use information held about you for the purposes in the following ways:
To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier;
To communicate with you regarding your booking or other purchase;
To ensure that content from our Site is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service;
For improving the quality of our service offered via this site;
For internal research/analysis and customer profiling;
For resolving complaints and dealing with disputes;
For preventing and detecting fraudulent or criminal activity;
For debt collection or credit vetting
Marketing Use:
If you have made an enquiry or purchase on this site, your personal data may be used by us to contact you by post and/or by electronic means (e-mail or text message) with information and offers relating to products or services similar to those from a third party about which you enquired or which you purchased.
We will only do this if you did not opt out of such marketing at the point where we collected your contact details. If you have not made an enquiry or purchase, we will only send you information and offers by email or text message relating to products and services offered by us if you sign up (opt in) to receive such marketing. The SARL Country Kids Resort company that may use your data for marketing purposes are:
For travel and travel related products and services:
SARL Country Kids Resort trading as country-kids.fr
We will not pass your contact details to a third party outside of the SARL Country Kids Resort company for marketing purposes unless you have expressly agreed that we may do so.
Opting Out Of Marketing Use:
You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by sending us an e-mail at info@country-kids.frexplicitly. You can also exercise the right at any time by sending an unsubscribe request to : Country Kids Resort, Le Mas Pandit, 34800 Octon France.
Your right to access any personal data we hold:
The General Data Protection Regulation gives you the right to check that your personal data is being processed lawfully (“subject access right"). Your subject access right can be exercised in accordance with the Act. Any subject access request must be made in writing to: Country Kids Resort, Le Mas Pandit, 34800 Octon France and may be subject to a fee of € 10 to meet our costs in providing you with details of any personal data we hold about you.
Data Security:
The transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this web site, therefore any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using the latest encryption technology.
Links To Third Party Web Sites:
Our site contains links to and from the websites of our principals, suppliers, advertisers and other third parties. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these 3rd party websites. Please check these policies before you submit any personal data to these websites.
We reserve the right to update or alter this Privacy Policy from time to time without notice to you.
